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America’s Largest Food Co-op Takes out Self- Check-Out Kiosks

Touch the Soil News #1243 (Feature photo – PCC Community Markets Logo – CCA SA 4.0 International)

With origins back to 1953, PCC Community Markets is the largest consumer-owned food co-operative in the United States. Headquartered in Seattle, Washington, the co-op has over 58,000 members. Run by its members and a member-elected board, PCC Community Markets has decided to remove all self-check-out kiosks in its 12 retail grocery outlets.

The goal is to be more customer oriented and maintain a strong relationship between co-op employees and management and amongst co-op shoppers themselves.

This is one of the more novel and bold moves for a grocery retailer amidst actions most all Wall-Street publically owned grocery stores to pursue unlimited integration of self-check-out, convenience stores without employees and robots to replace employee functions.

The question here is quite simple: Do people need each other and do they need interaction with other people – particularly in commerce?

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